We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Activesod (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://activesod.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
everything is as described, perfect size, worth every penny.
29 Aug 2019 22:25
Highly recommend this store. The item is just what I wanted and the quality is great!
23 Aug 2019 13:21
Arrived very fast! Is the second time I buy not regret
12 Aug 2019 23:27
It's my second order, perfect.
12 Aug 2019 08:50
9 Aug 2019 06:38
In the central part of the russian federation the order was delivered in 20 days. In the photos from the description, the bag is installed on a small seat, so it visually seems more than it is. The bag has a classic fastening on the straps, which in my opinion is more reliable than quick-release plastic fasteners. Inside there is a pocket for money, closed with velcro. There are also two mini-cartmans for the tool and clamps on the elastic bands, so that nothing hangs inside. For the order of several items received as a gift a waist bag and a light-emitting bracelet.
6 Aug 2019 08:02
Delivery to kharkov (ukraine) 12 days. Packed well. Good quality bag, material is good. Usually in such bags, seams diverge, and the straps that she holds under the saddle are torn off. Inside the bag is quite cozy). But the camera 29 ", maltirol, repair kit, squeeze chain and other necessary on the road little things in it are placed with great difficulty. For the vast majority-an excellent option. Delivery to kharkov (ukraine) 12 days. Packed well. Bag of good quality, solid material. It is very easy to use, and it is very easy to use. Inside the bag is pretty cozy). But the 29 "camera, multitool, repair kit, squeezing the chain and other little things needed on the road are placed with great difficulty in it. For the vast majority-an excellent option.
29 Jul 2019 12:50
Chic bag!!!! Take, all qualitatively
27 Jul 2019 18:34
26 Jul 2019 04:32
THE product has excellent quality and finish. Recommend buying with the store. Possesses three internal compartments and fixing the bank is very firm is well established without swing.
25 Jul 2019 15:42
Small fits the basic for the pedal, gualidade very good and reinforced.
23 Jul 2019 13:23
Like the product, only had problems with the tracking, but finally got it right.