We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Activesod (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://activesod.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent bag excellent price and cane way faster than expected! Highly recommended
24 Jul 2019 02:46
The sleeping bag looks good! I bought the longer 200cm version and it fits me. I am 198cm and 100kg.( there's not a lot of room left though) shipment was fast.
1 Jul 2019 00:51
Everything is good, incredibly compact.
14 Jun 2019 00:52
Light according to the description. Perfect for summer hiking.
4 Jun 2019 22:20
As described, very fast delivery.
30 May 2019 23:05
It came with a good water resistant stuff sack (with compression straps) and mesh storage bag. I intend to use this bag for summer hunting trips. The zip is quite fragile - my son managed to derail it within 30 seconds, it is really difficult to get back on (don't think I'll be able to without permanently damaging it). Bit of a shame as a sturdier zip wouldn't have added much weight or bulk. Overall it still seems to be good value for money.
30 May 2019 06:06
Very cool sleeping bag for such money. I hope it will last a long time, fluff and fabric will show themselves well. Drove very long, a month and a half if not more.
27 May 2019 12:11
Very fast, thanks
8 May 2019 00:00
Everything is super! Order received in 10 days. The contents fully correspond to the specified parameters. Shop in favorites. Thank you!
6 May 2019 09:17
Ras article according to what I wanted
23 Apr 2019 08:13
Looks good, came reasonably fast.
23 Apr 2019 00:32
Excellent sleeping bag, light and compact, has not yet had time to check on the street for warmth, but so far everyone is happy, the delivery of norms! I recommend!))