We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Activesod (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://activesod.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A good light tent for travel in the warm season. Delivery from a warehouse in ukraine 2 days! I recommend the product and the store.
9 Oct 2019 08:01
Okay, okay, it mounts fast, weighs little, it's light in size, i 've mounted it in 5 minutes, i'm fair. I think it can be improved in price and performance.
25 Sep 2019 11:22
Nice product! A really small pack with 1,8kg without the foot print and 2kg with the footprint. The tent floor looks thin, but i think it should last by using the foot print.
21 Sep 2019 08:48
Excellent tent, very light internal space is enough for two people
18 Sep 2019 03:18
Good quality. About 1500g weight.
17 Sep 2019 07:43
Tent excellent quality, excellent ventilation preventing condensation, very light and practical. With the new changes its internal space was great plus its cover stand Super stretched.
16 Sep 2019 02:25
I used this tent (2 seater model) for several nights in bivouac. It is light and easy to assemble. It resists the wind well at altitude and I did not have condensation in the morning. The conditions were not extreme but for the moment, I am very satisfied.
11 Sep 2019 02:42
it's really light weight and the material looks good. match the description. fit two.
10 Sep 2019 00:11
Shipped the same day, in which ordered. Happened after niecalym week including weekend. Also mega fast. Shipped from Spain so there was no extra charge. Tent rozstawiony breaks up easily as shown in the pictures in building without traces can leisurely koczowac. Not proven in the field. After zweryfikowaniu with pogodą wystawię extra feedback. Recommend product and salesman.
9 Sep 2019 11:17
Delivery failed mistexpress does not steer.
8 Sep 2019 15:29
Goods as advertised, received it today and have not had a chance to try it yet
8 Sep 2019 05:29
Awesome quality for this price. A lot of room for me and bagage and also for two persons if it has to be. The tent with mat is around 1800g. The store us very helpful. Thank you!
6 Sep 2019 02:38
Delivery in 5 days from France with tracking number. I measure 1m87 and lie down without problem in the tent. Beyond 1m90, the tent will be too small. Faithful to the description, finish and quality of manufacture more than correct. Fully satisfied, I recommend.
5 Sep 2019 06:20
A very reliable company and a better product, 100% recommended.-